With the implementation of the “Code of Practice in relation to Billing Information and Payment Collection for Telecommunications Services”, consumers are protected through better bill transparency and payment collection.
Quite often consumers may wish to switch to other service providers because of the attractive offers available in the market. Please read this article for some points to note before making any decision to switch to another service provider.
From time to time, the Communications Authority receives complaints from building management offices (BMOs) and members of the public on nuisances caused by unsolicited doorsteps sales visits promoting telecommunications or broadcasting services. This article advises the public the actions they may consider to take to deal with unsolicited sales visits.