From time to time, the Communications Authority (CA) receives complaints from building management offices (BMOs) and members of the public on nuisances caused by unsolicited doorsteps sales visits promoting telecommunications or broadcasting services. Some salespersons were alleged to have entered residential buildings with unfair means or dishonest reasons, such as in the name of doing repair or maintenance works for individual residents. Some visited residential units very late at night and promoted telecommunications or broadcasting services in a persistent and over-aggressive manner, causing disturbance not only to the sales targets but also to their neighbours.
CA is not empowered by the Telecommunications Ordinance and Broadcasting Ordinance to take action against the annoyance caused by sales activities of telecommunications operators and broadcasting licensees (service providers). However, BMOs and members of the public may wish to consider taking the following actions for dealing with unsolicited sales visits by these service providers:
Office of the Communications Authority
Updated on 4 June 2012
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