If you are unsatisfied with the telecommunications service subscribed, you may wish to lodge a complaint against the service provider. You should approach your service provider first for assistance.
CA investigates a consumer complaint against a telecommunications provider if there is sufficient evidence to establish a prima facie case on possible breach of the provisions under the Telecommunications Ordinance (Cap. 106) or conditions under the telecommunications licence held by the concerned telecommunications service provider. CA may take regulatory action against the concerned provider if such breach is substantiated.
On how to make a complaint with CA against a telecommunications service provider, please note that matters relating to the staffing and running of any telecommunications company are for that company's management to resolve, not CA. It is also outside CA 's jurisdiction to arbitrate contractual matters. We log all complaints we receive and where complaint trends are evident we will bring these trends to the attention of the company concerned.
CA has no power to resolve claims for compensation. If you are unable to come to an amicable agreement with your service provider, you may consider seeking independent legal advice or seeking the claims through the Small Claims Tribunal.