You should examine in details the terms, conditions and procedures to follow for terminating service with a new or existing operator before subscribing to a telecommunication service or switching to another operator, as the case may be. This will help you avoid unnecessary financial charges.

Some operators may require at least one month notification for terminating service. Penalty may be imposed if customers fail to give sufficient notification. For some operators, customers may be required to pay a whole month of charge even only a few days of service has been used when the service is terminated. You should thus notify the operators of service termination with sufficient lead time including the minimum notification period and time to complete the required procedures and formalities before the effective date of service termination.

If you have signed a fixed-term contract, early termination before the service term expires may result in penalty. However with the implementation of the Industry Code of Practice for Telecommunications Service Contracts, customers can enjoy the following enhanced protection:

1. Where the operator makes unilateral and material changes to the contract terms and conditions relating to price and service quality, the affected customers will be permitted to terminate the contract without incurring any charges under specific conditions.
2. Where the customer moves location and the operator cannot provide the service at the relocated premise, customer has the right to terminate the existing contract and the amount of termination charge must not include monthly service charges for the remaining contract period.
3. Unless otherwise agreed by the customers, the contracts in compliance with the Industry Code should not be automatically renewed upon expiry.

Please refer to the Industry Code for details.

When you quit using your fixed-line or mobile number, you are advised to terminate all the International Direct Dialling (IDD) services that the number has been registered for. Otherwise, the registered IDD services will continue to be available on the cancelled number and you may be charged for the IDD expenses incurred by the new user of the number.