The Office of the Communications Authority (OFCA) reminds members of the public to stay alert to suspected fraudulent calls purporting to be made by OFCA.

OFCA recently received reports from members of the public on suspected fraudulent calls purporting to be made by OFCA. According to the recipients of these calls, all the calls were pre-recorded messages in either Cantonese or Putonghua claiming that the recipients’ telephone services would be suspended because of overdue charges. Some of the calls were transferred to other persons for further conversation with the recipients.

We wish to stress that OFCA has never made and will not make such phone calls. In addition, members of the public should beware of calling numbers with a "+" sign as a prefix displayed on mobile phones, which indicates that the calls originate from outside Hong Kong even though the calling numbers may be masqueraded as Hong Kong phone numbers.

We also urge members of the public to stay alert and report any suspected fraudulent calls to the Police, irrespective of whether a "+" sign is displayed as a prefix to the calling numbers. If they have any questions regarding the status of their telecommunications services, they should contact their telecommunications operators for details direct. Under no circumstances should they disclose their personal information over the phone.

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