The Office of the Communications Authority (OFCA) reminds members of the public to stay alert to suspected fraudulent calls purporting to be made by the Communications Authority (CA) or OFCA.

From time to time, OFCA receives reports from members of the public on various kinds of suspected fraudulent calls purporting to be made by the CA or OFCA. The contents of these calls may in general consist of the following elements:

Notwithstanding the contents of the calls, we wish to stress that the CA and OFCA have never made and will not make such phone calls. In addition, members of the public should beware of calling numbers with a "+" sign as a prefix displayed on mobile phones, which indicates that the calls originate from outside Hong Kong even though the calling numbers may be masqueraded as Hong Kong phone numbers.

We also urge members of the public to stay alert and report any suspected fraudulent calls to the Police, irrespective of whether a "+" sign is displayed as a prefix to the calling numbers. If they have any questions regarding the status of their telecommunications services, they should contact their telecommunications operators for details direct. Under no circumstances should they disclose their personal information in answering the calls.