Lycamobile Hong Kong Limited (“Lycamobile”) (now renamed as “Zaritelcom”) is a mobile virtual network operator (“MVNO”) offering predominantly prepaid mobile services in Hong Kong.

Recently, the Office of the Communications Authority (“OFCA”) received complaints from subscribers of Lycamobile that they could not access the services. As confirmed with Lycamobile, its services were suspended from 6 April 2018 and it could not ascertain when the services can be resumed.

In the light of the above, members of the public are advised not to buy any SIM cards offered by Lycamobile. For existing customers of Lycamobile, they are advised not to recharge their prepaid SIM cards and to approach Lycamobile or its distributors/resellers for any arrangements arising from the service suspension.

Affected customers who wish to continue to use mobile services with the existing numbers may approach other mobile service providers for number porting. OFCA is coordinating with these providers to facilitate the number porting requests and will take any necessary action in view of the development of the situation.

 

Office of the Communications Authority

13 April 2018