Use of Mobile Service at Shenzhen Bay Bridge and Shenzhen Bay Port

• Mobile network coverage on the Shenzhen Bay Bridge (formerly known as the Hong Kong-Shenzhen Western Corridor) near Hong Kong side is provided by Hong Kong mobile network operators using radio base stations located in Hong Kong, whereas mobile network coverage on the Shenzhen Bay Bridge near Shenzhen side is provided by Mainland mobile network operators using radio base stations located in Shenzhen.
• If you wish to use Hong Kong mobile service on the bridge, please check whether your mobile phone is connected to your Hong Kong service provider's network. If not, please select the network manually.
  
• The Passenger Terminal Building is situated in Shekou, and consists of a Hong Kong Portion and a Shenzhen Portion. Mobile service provided by Hong Kong mobile network operators is available in the indoor areas of the Hong Kong Portion of the building. If you wish to use Hong Kong mobile service while you are inside this part of the building, please check whether your mobile phone is connected to your Hong Kong service provider’s network. If not, please select the network manually.
• In the outdoor areas of the Shenzhen Bay Port including Hong Kong Port Area Public Transport Interchange and Cross-boundary Coach Area, only the mobile service provided by Mainland mobile network operators is available. If you wish to use Mainland mobile service, you have to make pre-arrangement for roaming service with your service provider in Hong Kong. Alternatively, you may use a Mainland SIM card which allows you to connect to a Mainland network directly.
• If your mobile phone is connected to any Hong Kong mobile network (which is not necessarily your Hong Kong service provider’s network) and when you need to call for the Hong Kong emergency service, please dial 112. If your mobile phone is connected to a Mainland network, please dial 00852-3154-6510 to contact the Shenzhen Bay Port Hong Kong Police Reporting Centre for emergency service.
• Public payphones connected to Hong Kong networks are available outside the Passenger Terminal Building. In case you need to call for the Hong Kong emergency service, please dial 999.

Calling for the Hong Kong Emergency Service with a Mobile Phone

112

If your mobile phone is connected to any one local mobile phone network, please dial 112 to contact the 999 emergency call centre.

00852-3154-6510

If your mobile phone has roamed to a Mainland mobile network, please dial 00852-3154-6510 to contact the Shenzhen Bay Port Hong Kong Police Reporting Centre.