Some senior citizens may not be used to receiving and reading electronic bills instead of paper bills. In addition, a disadvantaged user with limited visual capability may have difficulties in reading the bills with standard prints issued by a service provider. You should tell the problem to your service provider, which may be able to send you paper bills free of charge and provide billing information in hard copies with large prints or Braille for free.
Above all, please do not ignore the bills! You should check the bills issued by your service provider from time to time, with the help of family members and friends if necessary. If you have any questions about the information on your bills or need help looking up your bills online, you should not hesitate to contact your service provider.
Sometimes, you may find that a service provider may still charge you a service fee after the end date of a fixed-term contract.