How to make a complaint against OFCA?

If you are dissatisfied with OFCA's services, administration measures or its staff's working attitude, you may lodge the complaint with us and provide us with the relevant information through any of the following channels:

You may also make use of OFCA's complaint form (PDF format; online form ) to lodge your complaint.

Information required from the complainant

To facilitate our handling of your complaint in an effective manner, you are required to submit the following information when lodging your complaint:

Personal Data

All personal data and documents supplied by the complainant will only be used for internal investigation and purposes which are directly related to the case concerned. Complainants have the right to request access to and correction of information about them held by us. To exercise this right, please contact us through any of the following channels:

How is a complaint about OFCA's policies or administration of duties handled?

If the complainant is not satisfied with the result, he/she may appeal directly to the Director-General of Communications for a review of the complaint case.