The Office of the Communications Authority (OFCA) announced today (16 December 2025) the Communications Authority (CA)'s decision to grant prior consent to China Mobile Hong Kong Company Limited (CMHK) for its application to cease the provision of second generation mobile (2G) services on 23 June 2026.
Having considered various relevant factors, CA approved the application pursuant to Special Condition 10.4 of CMHK's Unified Carrier Licence. These include the very low proportion of customers affected (including customers of 2G pre-paid services, those who are still using 2G handsets/devices for connection to CMHK's network and those using handsets/devices that do not support VoLTE1 function), and CMHK's provision of support services for the affected customers such as offers to upgrade service plans or to replace handsets/devices. For customers who choose not to continue the service or not to replace their handsets/devices, CMHK will make reasonable service termination arrangements and provide them with sufficient advance notification and customer service support. Moreover, CA has required CMHK to maintain satisfactory 2G services until the scheduled service cessation date.
CMHK is the last operator to shut down its 2G mobile network and will cease the provision of its 2G services on 23 June 2026. Affected customers may refer to the relevant press release issued by CMHK today or contact the company for details of the arrangements.
After the phased shutdown of 2G mobile networks by individual mobile network operators, 23 June 2026 will mark the end of the 2G era in Hong Kong. OFCA takes this opportunity to call for customers of 2G service and those who are still using 2G handsets/devices to upgrade their service plans and handsets/devices before 23 June 2026, to ensure the continuity of their mobile services. OFCA also encourages members of the public to assist their family and friends, especially the elderly, in upgrading their services in order to experience better service quality and more advanced and diversified features provided by the newer generations of mobile services.
Office of the Communications Authority
16 December 2025
Note 1: VoLTE, which stands for Voice over Long Term Evolution (LTE), is a technology that enables voice calls to be made over a 4G LTE network instead of older 2G or 3G networks.