Chapter 6 Committed to Human Resource Excellence

An Energetic and Versatile Workforce

To provide professional support to CA in the regulation of the fast-changing and dynamic communications industry, OFCA adopts a proactive, forward-looking and holistic approach to human resource management and strategic manpower planning. Organisational reviews are conducted from time to time to ensure the most effective and efficient deployment of manpower resources.

OFCA had an energetic and versatile workforce of 480 staff members as of 31 March 2025, comprising 357 civil servants, 119 staff members employed on non-civil service contract terms, and four staff members employed on post-retirement service contract terms.

Training and Development

OFCA attaches great importance to the training and development of staff members and strives to enhance their professional knowledge and competencies so that they can cope with the challenges posed by the rapidly evolving industry environment, such as emerging new technologies, increasing public demands, and internal drivers arising from various initiatives.

A Training and Development Committee has been established to oversee the implementation of OFCA’s training and development policies for departmental officers in order to adopt a holistic approach to staff training and to strengthen arrangements for grooming officers with potential.

A variety of professional and managerial development courses and in-house training programmes were organised in 2024/25. These included courses on law enforcement, technical training, prosecution and investigation skills, information and communications technology, leadership development, performance management, human resources management, language and writing skills, financial management, media and communications, complaint handling, customer service, integrity management, conduct and discipline, occupational safety and health, emotional and physical wellness, records management, national studies and national security, etc. OFCA continued to sponsor staff members to attend courses organised by international organisations and overseas institutions, such as those provided by King’s College London, Cenerva Ltd and Asia-Pacific Telecommunity, to enhance their technical and professional skills. The trainee count for the year was 1 900 and the training man-day count was 889. OFCA has been accredited as a “Manpower Developer” by the Employee Retraining Board for its outstanding achievements in manpower training and development since 2016.

Awards and Commendations

In 2024/25, one OFCA staff member received the Director-General’s Commendation for Long and Valuable Service, 64 received the Director-General’s Commendation for Meritorious Service, four received the Long and Meritorious Service Award, and two received the 2024/25 Long and Meritorious Service Travel Award.

Recreational Activities and Volunteer Services

OFCA regularly organises a variety of staff activities to advocate for work-life balance and cultivate a sense of belonging among colleagues.

To encourage staff members to develop a healthy lifestyle and foster the spirit of teamwork, OFCA regularly organises staff recreational activities including interest classes, health talks, outings and sports activities. To show care for our community, the OFCA Volunteer Team is active in volunteering and charity events, including caring for persons with disabilities and those undergoing rehabilitation, as well as the elderly through different visits. The OFCA Volunteer Team also served the community by collaborating with District Care Team in various activities, providing assistance in public activities and charity events, and more. Since 2007, OFCA has been awarded the “Caring Organisation” logo by the Hong Kong Council of Social Service.