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Temporary Support Services Provided by Telecommunications Service Providers and Domestic Pay Television Programme Service Provider
HKT

csl.
https://www.facebook.com/hkcsl


Netvigator
https://www.facebook.com/netvigator.hk


HKT Home Phone
https://www.facebook.com/HKTHomePhone


Now TV
https://www.facebook.com/NowTV.hongkong
  • waive two-year's service fee of fixed broadband, NOW TV and residential telephone services of affected customers; waive installation fee of relevant services for moving to new home in the future
  • unlimited data of mobile services for two years, waive two-month's service fee of affected customers

Customer Hotline:

  • csl. – 2345 3366 / 2512 3123
  • 1O1O – 2345 3366 / 2888 1010
  • Club Sim – 2345 3366 / 1833 123
  • Netvigator & HKT Home Phone – 2345 3366 / 1000
  • Now TV – 2345 3366 / 1833 888

Shop Address: Shop 14-15, Zone A, Tai Po Mega Mall

HKBN
https://www.facebook.com/HongKongBroadbandNetwork
  • waive service fee of fixed broadband and residential telephone services of affected customers until further notice

Customer Hotline: 128 100

China Mobile Hong Kong
https://www.facebook.com/ChinaMobileHK
  • free rental of handset and power bank
  • free pre-paid SIM card
  • waive service fee of mobile and fixed broadband services of affected customers

Customer Hotline: 2945 8883

Shop Address:

  • Tai Po – Shop 51-52, G/F, Fortune Plaza, Tai Po
  • Ma On Shan – Shop 3206, Level 3, MOSTown, Ma On Shan
HGC
https://www.facebook.com/HGCbroadband
  • waive service fee of fixed broadband and residential telephone services of affected customers until further notice

Customer Hotline: 1223

3HK ("3")
https://www.facebook.com/threeHK
  • free rental of handset and power bank
  • free pre-paid SIM card
  • waive service fee of affected customers
  • free rental of 5G home broadband equipment
  • extra 100GB local data

Customer Hotline: 1033

Shop Address: Shop 24 & 25, G/F, Fortune Plaza, On Chee Road, Tai Po

SmarTone
https://www.facebook.com/smartone
  • free power bank, charger and charging cable
  • free pre-paid SIM card (two cards per household)
  • free 5G home broadband equipment (including one-year service)
  • waive service fee of affected customers
  • extra data for customers in need

Customer Hotline: 2880 2688

Shop Address: Shop 17A, Level 1, Zone A, Tai Po Mega Mall

Hotline Numbers of Telecommunications Service Providers and Domestic Pay Television Programme Service Provider

Fixed Network Operators

  • China Mobile Hong Kong Company Limited
    Hotline: 2945 8883 / 12580
  • Hong Kong Broadband Network Limited
    Hotline: 128 100
  • Hong Kong Cable Television Limited
    Hotline: 1832 832
  • HGC Global Communications Limited
    Hotline: 1223
  • PCCW-HKT Telephone Limited and Hong Kong Telecommunications (HKT) Limited
    Hotline: 2345 3366 / 1000
  • SmarTone Communications Limited
    Hotline: 2880 2688

Mobile Network Operators

  • China Mobile Hong Kong Company Limited
    Hotline: 2945 8883 / 12580
  • Hong Kong Telecommunications (HKT) Limited
    Hotline: 2345 3366 / 2512 3123 (for "csl." customers)
    Hotline: 2345 3366 / 2888 1010 (for "1O1O" customers)
    Hotline: 2345 3366 / 1833 123 (for "Club Sim" customers)
  • Hutchison Telephone Company Limited ("3")
    Hotline: 1033
  • SmarTone Mobile Communications Limited
    Hotline: 2880 2688

Pay Television Programme Service Provider

  • Now TV Limited
    Hotline: 2345 3366 / 1833 888
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