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Printed at 12:12am on 17 May 2025
Webpage -- https://www.ofca.gov.hk/en/consumer_focus/guide/help_for_consumers/adtsu/s4/index.html
For Consumers

A disadvantaged user who has difficulty in reading or writing may not be able to fill in a service termination form. Or if you have mobility problems, you may find it hard to make a trip to a designated place to return the equipment you rent from your service provider.

You should tell your service provider the problem. Some service providers may accept verbal termination and/or provide on-site equipment collection upon request.

In any case, before placing a termination order, always check with your service provider the expiry date of your contract first. You should also be aware that:

  • Early termination of a fixed-term contract may incur early termination charge.
  • Hardware fee may be charged for equipment/hardware not returned.
  • Service providers normally require at least one-month notification before termination of service.
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