With the rapid development of technologies, telecommunications services have become indispensable for people from all walks of life and of all ages. However, for some telecommunications service users who are disadvantaged due to various circumstances (such as age, disability, low literacy or communications difficulties) ("disadvantaged user"), they may not be able to get the appropriate assistance and hence making purchasing decisions which do not best suit their needs.


The Office of the Communications Authority ("OFCA") would like to remind disadvantaged users on the following three A's:

You may also find more tips from the following scenarios:

Scenario 1: Finding a telecommunications service suitable for you

Scenario 2: Salespersons calling you for service subscription or renewal?

Scenario 3: Something wrong with your telecommunications service bills?

Scenario 4: Terminating your service

Other relevant information