To help us accurately and efficiently assess whether your complaint involves possible breaches, you are kindly requested to provide us with as much information as possible. In this connection, lodging complaints in writing with the necessary information will assist the process considerably. A report form, which describes the necessary information, can be:
Apart from filling in the report form, you may choose to report a suspected contravention of the UEMO by sending a letter to CA. The letter should include:
In case you have difficulty in writing, you may contact us by calling 2961 6333 (from 8:30am to 5:45pm, Monday to Friday except public holidays). Our officer can help fill in the report form for you. To ensure accuracy, the completed form will be sent by post or by fax to you for your confirmation and signature.
If you are not satisfied with our reply or investigation result, you may appeal in writing to Assistant Director (Support) for a review of your case. In the appeal letter, please state the reasons for lodging an appeal and the specific actions that you request us to undertake.