Please note that the Unsolicited Electronic Message Ordinance (UEMO) does not empower the Office of the Communications Authority ("OFCA") to deal with reports relating to:
- Person-to-person calls;
- Phishing, advance fee fraud or scam emails;
- Any messages without commercial contents; and
- Emails that contain virus or malicious codes, but no commercial content.
Points to note:
- Please provide as much information and documents as possible (such as the content of message and the voice recording of the pre-recorded telephone message, short message, fax or email). If you do not provide some of the important information, it may not be possible for us to process your report or carry out further investigation. If necessary, we may need to contact you for more information.
- We will acknowledge your report within 5 working days, if you have opted "yes" for our reply to the report. (If you would also like to receive a summary of your report, please provide your email address in the report form.) Due to privacy issue, the contact information fields and email addresses will be hidden in the summary. However, we do not warrant that any messages sent over the Internet or public telecommunications services will be completely secure. Please be reminded not to put any personal data in fields other than those specially marked for contact information.
- If you would like to report email message, you must provide us with the header information of the email message. The header information is essential for tracing the identity of the sender and we would not be able to process your report without such information. There are instructions inside the online form to show you how to extract the relevant information.
- As a minimum protection to your computer, you should always install the latest security patches for all of your installed software including the operating system, install and update anti-virus, anti-malware (worms, Trojan horses, spyware, adware etc.) software, and install and enable personal firewall software.
- For information regarding the use of information collected, please refer to the notes below.
Proceed to Online Report Form
This report form, together with the summary of the requirements of the UEMO, illustrations and advice, is for general reference only. You should refer to the provisions of the UEMO for a complete and definitive statement of the law. A copy of the UEMO may be downloaded at https://www.ofca.gov.hk/en/industry_focus/industry_focus/uemo/framework/index.html.
Disclosure of your identity and personal data
All personal data and documents (including your letter, e-mail or completed report form) supplied by you will only be used for correspondence purposes and for taking follow-up action (including any enforcement or prosecution action) in relation to the reports that you have filed with the Communications Authority ("CA"). The same may be transferred to parties who will be involved in action on or the investigation into the complaint, including the relevant government departments, related authorities, organisations as well as other agencies which are authorised to receive information relating to law enforcement, prosecution and review of decisions. You should state clearly whether you permit us to disclose the personal data and information given and the documents supplied to any party relevant to this report. If you do not permit us to disclose the information related to the report and if such non-disclosure causes difficulty in our follow-up action or investigation, we will advise you whether we can proceed with the processing of your complaint.
The CA's policy on privacy is available at http://www.coms-auth.hk/en/privacy_policy/index.html.
Unsolicited Electronic Messages Report Form