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Printed at 9:23pm on 16 May 2025
Webpage -- https://www.ofca.gov.hk/en/news_info/data_statistics/complaint_stat/index.html

    Latest Statistics on Consumer Complaints on Telecom Services Received by Communications Authority (Updated Quarterly)

    Service Type 2022 2023 2024 2025
    1st Quarter
    (Jan – Mar)
    Mobile 669 1,081 1,075 230
    Fixed Network 140 142 158 29
    Internet 414 337 433 135
    External Telecommunications 4 6 4 2
    Others 0 2 1 1
    *Unclassified 12 11 12 3
    Total 1,239 1,579 1,683 400

    * Complainants did not specify the services type under complaint, nor did they provide contacting details for Communications Authority (CA) to follow up the cases.

    Note:

    CA only investigates complaints involving possible breach of provisions of the Telecommunications Ordinance or licence conditions. Please note that complaints involving money or contract disputes are outside the jurisdiction of this office. If you have these kinds of complaints, please settle it directly with your service provider. For more details on how CA handles consumer complaints, please click to the following link:

    http://www.coms-auth.hk/en/complaints/procedures/telecomm/index.html

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