Latest Statistics on Consumer Complaints on Telecom Services Received by Communications Authority (Updated Quarterly)

Service Type 2019 2020 2021 2022
Mobile 793 725 670 669
Fixed Network 175 127 174 140
Internet 307 335 306 414
External Telecommunications 15 26 14 4
Others 0 0 0 0
*Unclassified 5 4 12 12
Total 1,295 1,217 1,176 1,239

* Complainants did not specify the services type under complaint, nor did they provide contacting details for Communications Authority (CA) to follow up the cases.

Note:

CA only investigates complaints involving possible breach of provisions of the Telecommunications Ordinance or licence conditions. Please note that complaints involving money or contract disputes are outside the jurisdiction of this office. If you have these kinds of complaints, please settle it directly with your service provider. For more details on how CA handles consumer complaints, please click to the following link:

http://www.coms-auth.hk/en/complaints/procedures/telecomm/index.html