Existing Pre-paid SIM cards in Use Not Completing Real-name Registration by Today to be Deactivated (Issued by the Commerce and Economic Development Bureau)

The Government announced today (23 February 2023) that today is the deadline for real-name registration for existing pre-paid SIM cards (PPS cards). PPS cards not having completed real-name registration within today will be deactivated after the deadline.

Telecommunications service providers have already sent out final SMS notification reminders (see Annex 1) to users of unregistered PPS cards in response to the Government's request. Users can complete the registration within today via the hyperlink in the SMS or through the websites or mobile applications of their respective telecommunications service providers. They should follow the instructions to provide information on the Hong Kong identity card (including Chinese and English names, date of birth, Hong Kong identity card number and an identity card copy) to complete the registration.

Relevant telecommunications service providers have strengthened customer support services, including extending service hours of their retail outlets and customer service hotlines. The 18 designated post offices with service counters for real-name registration (see Annex 2) will also extend service hours to 7 pm this evening. In addition, the support stations set up by the Government at 25 designated MTR stations (see Annex 3) will continue to provide support service to PPS card users in need to complete registration using their smartphones from 9 am to 6 pm today. The Government has also collaborated with social welfare agencies and district organisations to remind and assist users to complete the registration.

The dedicated contingency co-ordinating task force established by the Government and telecommunications service providers will continue to monitor the latest situation to ensure smooth registration before the deadline. It will respond swiftly with suitable measures in case of contingencies.

For more information regarding real-name registration for SIM cards, please visit the thematic webpage (www.ofca.gov.hk/simreg) or call the Office of the Communications Authority's hotline (2961 6699).

23 February 2023