Enhanced Protection for Consumers Shop with Peace of Mind
A
A
A
The Customs and Excise Department is the principal agency to enforce the TDO. Concurrent jurisdiction is conferred on the CA to enforce the fair trading sections of the TDO in relation to the commercial practices of licensees for provision of broadcasting or telecommunications services under the Broadcasting Ordinance or the Telecommunications Ordinance.
Traders who adopt the following unfair trade practices may violate the TDO:
- False Trade Descriptions
- Misleading Omissions
- Aggressive Commercial Practices
- Bait Advertising
- Bait and Switch
- Wrongly Accepting Payment
Complaint Hotlines
Customs & Excise Department: 2545 6182
OFCA (for broadcasting and telecommunications services): 2961 6333
