Industry Code of Practice for Telecommunications Service Contracts
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Personal or residential users entering into new telecommunications service contracts or renewing their telecommunications service contracts are afforded enhanced protection with the implementation of the Industry Code of Practice for Telecommunications Service Contracts (Industry Code) by all major fixed and mobile network operators.
Bear in mind the following points before subscribing to a communications service:
- make sure the service suits your needs
- check thoroughly the charges and service terms (including procedures for service contract extension, renewal and termination, as well as the arrangement about return of customer equipment to operator, etc.)
- do not sign the service contract just for gifts or discounts
- take some time to compare the offers of different operators
- do not sign service contract until you are clear about all the contract details
