The Office of the Communications Authority (OFCA) reminds members of the public to stay alert to fraudulent calls and scam emails on different matters purporting to be made or sent by the Communications Authority (CA) or OFCA.
OFCA has recently received reports from members of the public on fraudulent calls purporting to be made by the CA or OFCA in relation to real-name registration for SIM-cards. The calls were made in the form of pre-recorded message or by a real person claiming that the recipients had failed to complete real-name registrations for their SIM-cards, and hence their mobile services would be suspended unless they provided personal information for the callers to complete the real-name registration for them.
OFCA clarifies that the CA and OFCA have never made and will not make such phone calls. Members of the public should disregard these calls, and under no circumstances should they disclose their personal information to the callers. They may report cases of suspected phone scam to the Police.
Apart from fraudulent phone calls in relation to real-name registration for SIM cards, from time to time, OFCA also receives reports from members of the public on other kinds of fraudulent calls purporting to be made by the CA or OFCA. There are also reports of scam emails pretending to be sent by OFCA, inviting recipients to provide quotations for different kinds of goods/services.
The contents of these phone calls and emails may in general consist of the following elements:
Notwithstanding the contents of the calls and emails, we wish to stress that the CA and OFCA have never originated and will not originate such calls or such emails. In case of receiving them, you are advised not to answer these calls or give replies to these emails at the first place. Under no circumstances should you disclose your personal information to strangers during telephone conversations or in emails, or provide them with money or goods/services at their request. Please do not click on hyperlinks embedded in suspicious emails as well.
We also urge you to stay alert and report any suspected fraudulent calls or scam emails to the Police (https://www.police.gov.hk/ppp_en/contact_us.html#e_form).
You may also seek assistance from the instant telephone anti-deception consultation service provided by the Anti-Deception Coordination Centre (ADCC) of the Police at https://www.adcc.gov.hk/en-hk/home.php or calling the Anti-Scam Helpline at 18222.
If you have any questions regarding your telecommunications services plans, you should contact your telecommunications operators direct.