From time to time, you may receive phone calls from salespersons promoting telecommunications services or asking you to renew telecommunications services. Sometimes a disadvantaged user may find it difficult to understand or hear what the salesperson is saying over the phone. In the circumstances, you should consider committing to a service contract in a face-to-face meeting in a retail shop of the service provider instead.
On the other hand, if you have mobility problems and prefer to make a commitment over the phone, you should:
Please note that you should be entitled to get a written confirmation after you verbally give your consent over the phone to subscribe to a telecommunications service.