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A telecommunications service contract is a legally binding document. Before signing a service contract, you should read the details of the contract carefully and make sure that you fully understand the service plan, contents and terms of the service contract. You should pay attention to the following details -

  • level of charges;
  • discounts or rebates offered (if any);
  • charges on value-added services;
  • free service period;
  • service commencement date and bill cycle date;
  • contract expiry date;
  • service termination policy; and
  • whether the contract applies fair usage policy such as data usage limit or speed restriction after data usage has exceeded specified quota and whether there will be any extra charges imposed by the operator on usage beyond specified quota or limit.

If you have any queries, you should check with the operator or its sales representative.

Since July 2011, all major fixed and mobile operators have implemented the Industry Code of Practice for Telecommunications Service Contracts (the "Industry Code"). Under the Industry Code, consumers who enter into new individual / residential telecommunications service contracts with the operators concerned enjoy enhanced protection. Consumers are advised to consult the operators as to whether their prospective telecommunications service contracts would be covered by the protection under the Industry Code before signing the contracts.

The Industry Code was revised in October 2014 and has been effective since 1 May 2015. Please refer to the Industry Code for details.