A telecommunications service contract is a legally binding document. Before signing a service contract, you should read the details of the contract carefully and make sure that you fully understand the service plan, contents and terms of the service contract. You should pay attention to the following details -
If you have any queries, you should check with the operator or its sales representative.
Since July 2011, all major fixed and mobile operators have implemented the Industry Code of Practice for Telecommunications Service Contracts (the "Industry Code"). Under the Industry Code, consumers who enter into new individual / residential telecommunications service contracts with the operators concerned enjoy enhanced protection. Consumers are advised to consult the operators as to whether their prospective telecommunications service contracts would be covered by the protection under the Industry Code before signing the contracts.
The Industry Code was revised in October 2014 and has been effective since 1 May 2015. Please refer to the Industry Code for details.