A disadvantaged user may have specific needs about telecommunications service, which a salesperson of service provider may not be aware of. Sometimes, you may experience difficulties to communicate with the salesperson or feel uncertain whether the salesperson clearly understands your needs. In such cases, you are advised to shop with a relative or a friend who can give you help or advice on the spot.

When shopping for telecommunications service or products, you should:

• Inform the salesperson what you need and you don't need. Offers for fixed services may include telephone, broadband and pay-TV services in a bundle. Ask for a plan only covering the services you need.

• Request your service provider to deactivate services which you don’t need, such as mobile data or roaming data service, to prevent bill shocks.

• Check service charges and contract expiry arrangements etc. under your service contract. Always ask for details or request a copy of the terms and conditions if in doubt.

• Make sure that any verbal offer given by the salesperson such as gift or discounts is stated in your service contract.

• Remember not to sign a service contract until you are clear about all the contract details. Ask for a copy after signing a contract.